If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days and we will issue you a refund on receipt, or exchange the item for a different size/colour if preferred.
Delivery charges are only refundable if the goods are faulty/wrongly supplied and a refund is made.
- The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our offices, unless sent via a time guaranteed service.
- Items must be returned in their original packaging.
Please include your details with the parcel.
Faulty / wrongly supplied items
If the item you received is faulty or we have sent the wrong item, please contact customer services quoting your order number, the details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty or wrongly supplied items to return them to us.
This returns policy does not affect your statutory rights.
* is it possible to have a returns form on the website for the customer to print out?
* also where will this returns policy be placed?